When you get your money back, when you do not, and exactly how to ask.
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In short. PRISM is a digital service delivered immediately. Once we have granted access to your TradingView username, the payment is non-refundable. We refund in full only if we fail to add you within 7 days, if you paid twice or overpaid, or if we terminate your access without cause. The exact conditions are below.
1. When you are entitled to a full refund
We will refund 100% of what you paid in each of these cases:
We fail to grant access within 7 days. Access normally arrives within 1–2 business days. If more than 7 calendar days pass after your payment confirms and you still have no access through no fault of your own, you may request a full refund.
Duplicate or overpayment. If you paid twice for the same plan, or sent more than the invoiced amount, we refund the excess.
We terminate your access without cause. If we withdraw your access for a reason other than a breach of our Terms of Service, we refund the unused portion of your plan on a pro-rata basis.
2. When you are not entitled to a refund
Once access has been granted to your TradingView username, the service has been supplied in full and the payment is not refundable. Specifically, we do not refund because:
you changed your mind, or no longer want the subscription;
you did not trade profitably, or the indicator's signals did not perform as you hoped — PRISM is analysis software and no outcome is promised (see the Risk Disclosure);
you stopped using it, or stopped paying for TradingView;
you did not read the description, the preview or these policies before buying;
your access was terminated because you breached the Terms of Service — for example by sharing or reselling the script.
This does not affect any right to a refund that you have under mandatory law in your own country, which we will always honour.
3. Cancelling a subscription
Plans do not auto-renew and there is no recurring charge to cancel. A plan runs for the period you bought and then simply ends; if you want to continue, you buy another. You can stop using PRISM at any time — no notice, no cancellation fee — but stopping early does not create a refund for the remaining period.
Lifetime plans, once access is granted, are final.
4. Mistakes with crypto payments
Cryptocurrency payments are irreversible and we cannot recover them. Please check before you send.
Underpaid. Send us the CoinPayments reference and we will tell you the outstanding difference. Access follows once the full amount is received.
Overpaid. We refund the excess to an address you provide, less the network fee.
Wrong network, or an address that is not ours. The funds are unrecoverable and we cannot refund or credit them.
Wrong TradingView username. Tell us before access is granted and we will correct it free. If access is already live, we can move it once — email from the address you originally used.
the email address or Telegram handle you used to buy;
your TradingView username;
the CoinPayments transaction reference;
the reason for the request.
We respond within 5 business days. Approved refunds are paid in the same cryptocurrency you paid in, to an address you supply, within 10 business days of approval. Network fees are deducted from the refunded amount. We cannot refund to fiat currency or to a bank account.
6. Before you buy
Because refunds are limited once access is granted, please satisfy yourself first. Real screenshots of the live indicator are on the preview page, the technical note explains what the engine does, our free indicators are open to everyone, and we will answer any question about how the software behaves before you subscribe — just ask.