PRISM / Contact
We reply within 24 hoursAccess problems, enterprise licensing, or a question about how the engine works — send it over and a human answers.
Questions about PRISM, the preview, settings, alerts or anything else.
Subscriptions run through our Telegram bot — pick a plan, add your TradingView username, pay in BTC or USDT.
Companies, funds, prop desks and trading teams — up to 10 seats with priority support.
teamundergroundtrading@gmail.com
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Before you write
Through our Telegram subscription bot. Choose a plan, enter your TradingView username and country of residence, then pay in BTC or USDT via CoinPayments. Access follows within 1–2 business days.
Access is granted manually after the payment confirms — normally within 1–2 business days. If it has been longer, message the bot or email us with your TradingView username and the payment reference from CoinPayments, and we'll push it through.
Tell us before access is granted and we'll correct it free. If your licence is already live, we can move it once — email from the address you used originally.
Crypto payments are final and cannot be reversed by us. If you underpaid, send us the CoinPayments reference and we'll tell you the difference. Funds sent on an unsupported network or to an address that isn't ours cannot be recovered.
At the same time as your indicator access — the bot adds you once your payment is confirmed. You stay in for as long as your plan is active.
Once access has been granted it cannot be un-granted, so licences are non-refundable from that point. We refund in full only if we fail to add you within 7 days, if you paid twice or overpaid, or if we terminate your access without cause. The exact conditions are in the Refund & Cancellation Policy. Look at the preview, try our free indicators, and ask us anything you are unsure about before you subscribe.
No. PRISM is software, not advice — we can explain what a signal is calculating and how to configure it, but we will never tell you what to buy or sell. See the risk disclosure.
Email us with the details and we'll come back to you.